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Frequently Asked Questions

A sustaining membership is one that automatically renews each year. It is the most convenient and effective way to support the listening you’ll do on-air and the public radio content you seek out online.

A sustaining membership is one that automatically renews each year. It is the most convenient and effective way to support the listening you’ll do on-air and the public radio content you seek out online. Sustaining membership:

  • creates a steady income stream to fund the NPR news and music you rely on
  • decreases the amount of time needed for on-air fundraising
  • eliminates the hassle of renewing each year
  • reduces overall fundraising costs
  • allows us to provide you an enhanced membership experience

become a sustaining member

 

Sustaining Member FAQ

 

How do I know if I am already a sustaining member?

What are the benefits of sustaining membership?

How much do I have to give to be a sustaining member?

Do I have to pay in monthly installments as a sustainer?

What is the difference between sustaining membership and paying a pledge in monthly installments?

What is the minimum monthly amount I can charge on a credit card or through a bank transfer?

What forms of payment can I use to pay my sustaining membership?

Can I be billed for my sustaining membership?

When can I expect to be charged?

Can I choose my payment processing date?

How do I make changes to my account, cancel or upgrade my giving level once I am a Sustaining Member?

When my Sustaining Membership rolls over will it be matched during future membership campaigns?

As a sustaining member am I automatically entered into all the ticket giveaways on the homepage?

Tell me about Facebook Fundraisers!

 

Q:           How do I know if I am already a sustaining member?  

A:           The easiest way to find out is to simply contact a member of the Development department at (702) 258-9895 during regular business hours (Monday-Friday from 9 AM- 5PM).

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Q:           What are the benefits of sustaining membership?  

A:           There are many benefits. Here are a few:

  • You can select new thank-you gifts each year on your anniversary date

  • We seek your input through exclusive surveys to help us make great decisions around on-air content, member benefits, and community partnerships

  • Gain early access to benefit event ticket sales

  • Receive a special year-end thank-you gift

  • When you enter ticket giveaways you automatically receive a bonus entry

Back to FAQ

 

Q:           How much do I have to give to be a sustaining member?  

A:           Membership, including sustaining membership, begins at $60 a year ($30 for seniors and students.) We require a minimum monthly amount of $7 for credit cards and EFTs (Electronic Funds Transfers).

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Q:           Do I have to pay in monthly installments as a sustainer?  

A:    No. You are in control of how frequently you want to pay or your method of payment. Monthly installments are the most popular choice for sustaining members. However, you can pay annually in one lump sum, semi-annually, quarterly, monthly, or even set up a custom payment plan.

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Q:     What is the difference between sustaining membership and paying a pledge in monthly installments?  

A:    A sustaining membership is one that automatically renews. You can always pay a pledge in installments, however, choosing a monthly payment plan will not automatically renew your pledge.

Back to FAQ

 

Q:     What is the minimum monthly amount I can charge on a credit card or through a bank transfer?  

A:    The minimum monthly amount is $7 for credit cards and EFTs (Electronic Funds Transfers).

Back to FAQ

 

Q:     What forms of payment can I use to pay my sustaining membership?  

A:    We accept most forms of payment.  These include cash, check, credit card, and through transfer of stocks or securities.  You may set up your sustaining membership to charge/deduct the entire annual amount of your pledge or pay your pledge over the course of a year by charging/deducting a recurring amount quarterly, monthly or on a customized schedule you establish with us. 

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Q:     Can I be billed for my sustaining membership?  

A:    Yes.  We can bill you annually or monthly.  Repeated mailings are very costly, so we ask that you pay your pledge promptly.  If you want to pay your pledge monthly, we do ask that you consider setting it up as an automatic EFT (Electronics Funds Transfer) to avoid repeated mailings.

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Q:     When can I expect to be charged?  

A:    Credit cards are charged no later than the 15 th of each month. EFTs (Electronic Funds Transfers) are processed no later than the 25 th of each month. If you elect to pay your pledge in one lump sum each year, you will be charged according to the schedule above on the anniversary month of your first pledge.

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Q:    Can I choose my payment processing date?  

A:    At this time, we are not able to set up custom payment dates.

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Q:     How do I make changes to my account, cancel, or upgrade my giving level once I am a Sustaining Member?  

A:    It is easy to make changes to your account, cancel or upgrade. Just call us at (702) 258-9895 and ask for the Development department or email us at membership@nevadapublicradio.org.  At this time, upgrades and changes do require the personal assistance of one of our staff. We pledge to make the experience as smooth as possible for you.

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Q:     When my sustaining membership rolls over will it be matched during future membership campaigns?  

A:    On-air fundraising is not just disruptive to listening, it is expensive. Increasing sustaining members is a critical component of reducing necessary on-air fundraising days, and reducing the expenses associated with fundraising. During our two on-air fundraisers a year, we will sometimes have matching opportunities for new sustaining members. This is a great time for current members or new members to convert their memberships into sustaining memberships – but this is only available for new sustaining memberships.  However, some grants that we apply for require we demonstrate matching community support – for instance the Nevada Arts Council and the Nevada Humanities.  We demonstrate this matching community support through our sustaining memberships.  You can feel great about your sustaining membership helping us to qualify for other matching grants – while also keeping on-air fundraising to a minimum.

Back to FAQ

 

Q:    As a sustaining member am I automatically entered into all the ticket giveaways on the homepage?

A:    No, sustaining members are not automatically entered into the giveaways. Sustainers are automatically entered into the sweepstakes we have during the year. The difference being that a sweepstakes requires a new qualifying membership pledge, whereas a giveaway is free to enter for everyone. We welcome sustaining members to enter all of our giveaways, and as a sustaining member you will automatically receive a bonus entry in the giveaway.

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NVPR Facebook Fundraisers FAQ

Does Facebook receive a percentage of my donation?

How is giving to NVPR on Facebook different from giving on your website?

Can I still receive a thank-you gift if I give through a Facebook Fundraiser?

How does Facebook store my information? Does Facebook pass on that information to NVPR?

Will NVPR issue me a tax receipt for my donation through Facebook?

I gave through Facebook but didn’t get a thank you in the mail or via email, why is that?

Can I set up monthly donations to NVPR through Facebook?

How do I set up a Facebook Fundraiser?

I set up a Facebook Fundraiser benefitting NVPR, but would like help on how to thank my friends and family who gave to the fundraiser. Can you help me with that?

 

Q:    Does Facebook receive a percentage of my donation?

No – Facebook does not charge any processing fees nor do they receive any percentage of your gift to NVPR. One hundred percent of funds donated through Facebook’s platform are passed on to NVPR.

Back to Facebook FAQ | Back to Top

 

Q:    How is giving to NVPR on Facebook different from giving on your website?

Facebook’s giving platform does not share your payment information with us, and you may elect to provide your email and other contact information if you’d like us to follow up directly with a thank-you note or receive further email updates from NVPR: We really hope you will want to stay in touch.

When you give to NVPR through our website, we take down your contact information but do not store your payment information to protect your security. 

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Q:    Can I still receive a thank-you gift if I give through a Facebook Fundraiser?

Absolutely – if you donate through a Facebook fundraiser that aligns with the minimum contribution for one of our thank-you gifts, you can forward your receipt from Facebook to membership@nevadapublicradio.org and we’d be happy to let you know your choices of thank you recognition.

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Q:    How does Facebook store my information? Does Facebook pass on that information to NVPR?

Please see Facebook’s help page regarding donations to understand what information they may store after you make a gift to NVPR or any other nonprofit. Facebook only passes on information to NVPR if you choose to provide that, however you can remain anonymous when you donate if you would prefer.

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Q:    Will NVPR issue me a tax receipt for my donation through Facebook? 

No – since the gift is technically made to Facebook, Facebook automatically generates a tax receipt that you will receive via email to the email address associated with your account.

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Q:    I gave through Facebook but didn’t get a thank you in the mail or via email, why is that?

It is likely that we did not receive contact information from you. If you’d like to receive a thank you letter, or information on how NVPR puts contributions to use, please email membership@nevadapublicradio.org with a copy of your donation receipt from Facebook attached. 

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Q:    Can I set up monthly donations to NVPR through Facebook? 

Yes, Facebook does allow you to set up monthly recurring donations to NVPR. However, if you are interested in becoming a sustaining member, we encourage you to sign up directly through our website so that you are able to fully access all the benefits. Learn more about membership benefits here:  https://knpr.org/support/sustaining-membership

You can view more information on Facebook’s support forum: https://www.facebook.com/help/168918657118516?helpref=search&sr=2&query=monthly%20donations 

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Q:    How do I set up a Facebook Fundraiser?

When you're logged in to Facebook, use this link to quickly and easily set up a fundraiser on behalf of NVPR: https://fb.com/fund/

Select “Nevada Public Radio Corp.”

Go ahead and personalize your message about supporting what you love about KNPR news, NPR or Classical 897 but we ask that you use this official logo as it is here. Please be respectful of our cherished NPR brand and we’re happy to advise if you have a question about using our logos. Pro Tip – people love seeing people! So your smiling face will be more exciting than an image of our call letters.

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Q:    Why is NVPR using Facebook Fundraisers?

We don’t want there to be any barrier to acting on your inclination to support what you love about any of our content on air or online. Since so many of us spend time with Facebook, it makes sense to use their system which can make it easy for anyone already giving to other causes through their fundraising platform to give to NVPR as well.   If you are inclined to solicit your network of friends to join you in supporting something important to you, let’s work together so everyone has a positive experience.

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Q:    I set up a Facebook Fundraiser benefitting NVPR, but would like help on how to thank my friends and family who gave to the fundraiser. Can you help me with that?

Yes! We are so grateful that you’ve hosted a fundraiser for us. Since not all donor information is passed on to us and some people give anonymously, we encourage you to reach out and thank people as much as possible. If you’d like some sample language to use, just ask.

Still have questions? Contact membership@nevadapublicradio.org or 702 258 9895

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Posted February 2019.