CARSON CITY (AP) — The Nevada Department of Motor Vehicles is getting rid of a system that allowed people to check into a virtual line from their phone and come into the office only when a technician was ready for them.
The DMV announced Wednesday that it would end the remote queue Dash Pass function. Agency director Troy Dillard said 20 percent of people who checked into the virtual line didn't show up, and technicians were wasting time waiting for the no-shows.
DMV officials say they experimented last week with shutting off remote access to the line and have reduced wait times, although they declined to say by how much.
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The DMV plans to cut short a contract with the Dash Pass vendor and replace it with an appointment system this fall.
