Nevada DMV Requesting More Money For Virtual Line Technology
LAS VEGAS (AP) — The Nevada Department of Motor Vehicles may put more money into a virtual line system that it blamed for long wait times last summer.
The state Board of Examiners is considering Tuesday whether to expand a five-year contract with vendor QLess by about $300,000, to more than $800,000.
QLess offers services such as Dash Pass, which allows customers to check into a virtual DMV line and walk to the window only when a technician is ready for them.
The DMV last summer blamed the system's remote check-in option for long wait times, saying people who checked in from home and didn't show up made lines worse. The company disputed the theory.
The DMV scaled back the service but rolled out what it called an improved version a few months later.