Nevada DMV Putting More Money Toward Virtual Line Technology
LAS VEGAS (AP) — The Nevada Department of Motor Vehicles is putting more money into a virtual line system that it blamed for long wait times last summer.
The state Board of Examiners voted Tuesday to expand a five-year contract with vendor QLess by about $300,000, to more than $800,000.
QLess offers services such as Dash Pass, which allows customers to check into a virtual DMV line and walk to the window only when a technician is ready for them.
The DMV last summer blamed the system's remote check-in option for long wait times, saying people who checked in from home and didn't show up made lines worse. The company disputed the theory.
The DMV scaled back the service but rolled out what it called an improved version a few months later.