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Nevada DMV Aims To Shorten Wait With Expanded Virtual Line System

AP Photo/John Locher

In this July 23, 2015, photo, people wait in line at a Nevada Department of Motor Vehicles office in Las Vegas. The Nevada DMV says they’re suspending the remote check-in option on the popular technology called Dash Pass in Reno and Las Vegas. The technology allows people to skip long lines in the office and make appointments through their phone. DMV officials said no-shows using the remote check-in were wasting technicians’ time and increasing overall wait times at an agency that has long fielded complaints about nightmarish crowding.

The trip to a Department of Motor Vehicles office in a big city is the stuff of nightmares, and Las Vegas is no exception.  People wait hours - sometimes almost an entire day – to be seen.

The Dash Pass lobby management system was unveiled in September 2014 statewide.  The software allows people to check into a virtual waiting line for DMV services.

The remote check-in function was eliminated from Las Vegas offices last July, but rural Nevada offices still offer it, and Reno recently finished testing a new appointment system.

This week, the Nevada Board of Examiners approved an expansion to the DMV’s contract with the company that manages Dash Pass.

Kevin Malone is the public information officer with the Nevada Department of Motor Vehicles and he joins us this morning to fill in the blanks on this story.

Kevin Malone, public information officer, Nevada Department of Motor Vehicles

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Nikole Robinson Carroll is KNPR's Morning Edition host. You can hear her every morning from 5am until 10am on News 889. She also produces segments for KNPR's State of Nevada.